Guest Relations Officer

Anantara Hotels & Resorts; Dubai; On-site; AED 72,000 - 108,000; Full time

Job summary

Anantara Downtown Dubai is seeking a Guest Relations Officer to ensure all guests enjoy a positive, memorable experience. You will be a key ambassador for our brand, anticipating needs and handling inquiries with warmth and efficiency.

In a luxury, service-driven setting, you will take ownership of guest satisfaction, follow up on requests, and propose thoughtful solutions to delight guests throughout their stay.

Qualifications

• College degree in hotel management or related field.
• Previous experience in Front Office or Guest Services.
• Excellent communication skills.
• Experience with Front Office Systems.
• Proficient in English, both written and spoken; Arabic/Russian/Mandarin speakers are preferred.

Responsibilities

• Ensure guests have a positive and memorable experience.
• Anticipate guest needs and handle inquiries promptly.
• Proactively suggest alternatives to meet guest needs and delight their stay.

Skills

Excellent communication skills

Proficient in English

Education

College degree in hotel management or related field

Tools

Front Office Systems

Job description

Job Location:

Anantara Downtown Dubai

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

As a Guest Relations Officer, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.

Qualifications

• College degree in hotel management or related field
• Previous experience in Front Office or Guest Services
• Excellent communication skills
• Experience with Front Office Systems
• Proficient in English, both written and spoken. Arabic/Russian/Mandarin speakers are preferred.