Guest Relations Manager

Minor Hotels; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Anantara Downtown Dubai invites applications for a Front Office/Guest Services role. You will anticipate guest needs, maintain product knowledge, and ensure service excellence across all outlets and departments.

Strong English, effective communication, and prior Front Office experience are required to deliver the renowned Anantara hospitality experience. Join a luxury global brand where warmth, generosity, and attentive service define every guest interaction, with daily briefings and teamwork

Qualifications

• College degree in hotel management or related field is required.
• Excellent communication skills are essential.
• Proficient in English, both written and spoken.
• Experience with Front Office Systems and procedures.
• Customer service orientation and guest empathy.
• Ability to work as part of a team in a fast-paced luxury hotel.
• Professional appearance and courteous demeanor.

Responsibilities

• Anticipate guest needs and handle inquiries in a helpful Anantara manner.
• Maintain complete knowledge of hotel products, rooms, rates, outlets, spa, and other Anantara properties.
• Oversee service quality of guest interactions to meet the highest standards.
• Take responsibility to ensure guest satisfaction with timely follow-up on issues.
• Be proactive, suggesting alternatives to enhance guest enjoyment of their stay.
• Develop close, harmonious working relationships with all hotel departments.
• Conduct daily shift briefings and pass information to team members.

Skills

Front Office Systems

Guest Services

English Proficiency

Education

College degree in hotel management or related field

Tools

Front Office Systems

Job description

Job Description:

Job Location:

Anantara Downtown Dubai

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Key Duties And Responsibilities

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
• To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
• To develop a close and harmonious working relationship with all hotel departments.
• Conduct daily shift briefings/meeting’s and pass on all information to team-members.

Qualifications

• College degree in hotel management or related field
• Previous experience in Front Office or Guest Services
• Excellent communication skills
• Experience with Front Office Systems
• Proficient in English, both written and spoken