Luxury Guest Experience Concierge

Atlantis Resorts; Dubai; On-site; AED 89,000 - 156,000; Full time

Benefits offered by this job

F&B privileges

Discounted rates at Kerzner properties

Health insurance (with dental)

Annual flights home

Life insurance

Incentive program

Wellness initiatives

Job summary

Atlantis Resorts in Dubai is seeking a Guest Relations Agent to deliver personalized service to hotel guests, handling requests with poise and ensuring the high level of hospitality expected at Atlantis, The Palm.

Ideal candidates have experience in guest relations, front office, hospitality, or a customer-service role in a 5-star ultra-luxury environment, with a passion for luxury hospitality and memorable guest experiences.

Qualifications

• Experience in guest relations, front office, hospitality or customer-service in a luxury environment.
• Strong communication and problem-solving skills.
• Passion for delivering exceptional guest experiences in a 5-star setting.

Responsibilities

• Provide personalized guest services throughout staying period.
• Handle guest requests and concerns professionally and promptly.
• Collaborate with other hotel departments to ensure seamless guest experiences.

Skills

Guest relations

Customer service

Front office

Hospitality

Job description

Atlantis Resorts in Dubai is seeking a Guest Relations Agent to deliver personalized service to hotel guests, handling requests with poise and ensuring the high level of hospitality expected at Atlantis, The Palm.

Ideal candidates have experience in guest relations, front office, hospitality, or a customer-service role in a 5-star ultra-luxury environment, with a passion for luxury hospitality and memorable guest experiences.