Luxury VIP Concierge & Guest Experience Lead

Atlantis; Dubai; On-site; AED 100,440 - 145,080; Full time

Benefits offered by this job

Food and beverage privileges across Atlantis venues

Comprehensive health insurance including dental coverage

Annual flight tickets and life insurance

Access to world-class training and career development

Job summary

Atlantis is seeking a VIP Services Coordinator at Atlantis Resorts Dubai. In this guest-focused role, you will deliver high-touch experiences for VIP guests, coordinating their itineraries and managing requests.

The ideal candidate has at least 2 years of experience, preferably in a luxury hotel environment, along with strong communication skills and attention to detail. Join us for a tax-free competitive salary and numerous perks including health insurance and food privileges.

Qualifications

• Minimum 2 years of experience as a coordinator or agent handling guest requests.
• Previous experience in a luxury hotel or resort environment is an advantage.
• Ability to deliver refined, first-class service.

Responsibilities

• Coordinate VIP and Butler service guest itineraries from pre-arrival to departure.
• Manage personalized guest correspondence and special requests.
• Act as a central point of contact for guests and internal teams.

Skills

Strong knowledge of Opera or similar hotel booking systems

Excellent verbal and written communication skills

High attention to detail

Organizational and multitasking abilities

Education

Diploma or degree in Hospitality or a related discipline

Job description

Atlantis is seeking a VIP Services Coordinator at Atlantis Resorts Dubai. In this guest-focused role, you will deliver high-touch experiences for VIP guests, coordinating their itineraries and managing requests.

The ideal candidate has at least 2 years of experience, preferably in a luxury hotel environment, along with strong communication skills and attention to detail. Join us for a tax-free competitive salary and numerous perks including health insurance and food privileges.