Airport Services Concierge - Luxury Guest Experience Dubai

Atlantis; Dubai; On-site; AED 50,220 - 72,540; Full time

Benefits offered by this job

Tax-free salary

Comprehensive benefits

Ongoing training and career development

Multicultural work environment

Job summary

Atlantis is seeking an energetic Airport Services Agent to ensure seamless experiences for international guests at Dubai's luxury resort, Atlantis The Palm.

In this full-time role, you will be the first point of contact, welcoming guests and coordinating their needs to ensure exceptional service quality. Candidates should have at least 2 years of experience in customer service, strong communication skills, and the ability to thrive in a fast-paced environment.

The position offers a tax-free salary ranging from 4500 to 6500 AED per month along with comprehensive benefits and career growth opportunities.

Qualifications

• Minimum 2 years of experience in airport services or guest services.
• Strong work ethic with a willingness to learn and grow.
• Excellent interpersonal and communication skills.
• Ability to work under pressure and manage high guest volumes.

Responsibilities

• Act as the first point of contact for guests.
• Welcome and assist guests in a warm, professional manner.
• Coordinate guest movements and requirements with internal departments.
• Maintain a smooth flow of information at all times.
• Ensure all team members follow standard operating procedures.
• Create a high-energy, positive service environment.

Skills

Guest service and customer care

Communication and coordination

Multitasking and time management

Problem-solving in guest-facing situations

Team collaboration

Job description

Atlantis is seeking an energetic Airport Services Agent to ensure seamless experiences for international guests at Dubai's luxury resort, Atlantis The Palm.

In this full-time role, you will be the first point of contact, welcoming guests and coordinating their needs to ensure exceptional service quality. Candidates should have at least 2 years of experience in customer service, strong communication skills, and the ability to thrive in a fast-paced environment.

The position offers a tax-free salary ranging from 4500 to 6500 AED per month along with comprehensive benefits and career growth opportunities.