Elite Imperial Club Concierge – Luxury Guest Services

Atlantis; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

Atlantis Resorts in Dubai, UAE, seeks an Imperial Club Agent to provide premium guest services throughout the guest journey, from arrival to departure. The role blends luxury hospitality with precise front-office operations, cashiering, and proactive guest care within a five-star setting.

On-site work at Atlantis, The Palm, with responsibility for delivering exceptional service across the resort. The ideal candidate has prior experience in a similar role in luxury hospitality, strong

Qualifications

• Previous experience in a similar position, ideally in five-star luxury environments.
• Strong communication skills and a professional, guest-centric approach.
• Arabic and/or Russian language skills would be an advantage.

Responsibilities

• Deliver efficient and welcoming check-in and check-out experiences.
• Handle cashiering transactions accurately and in accordance with procedures.
• Conduct welcome calls and care calls as part of the guest journey.
• Provide concierge assistance and respond to individual guest requirements.
• Anticipate guest needs and take appropriate action.
• Resolve requests promptly while maintaining personalized communication.
• Coordinate with colleagues across the resort to ensure seamless guest experiences.
• Maintain attention to operational details throughout interactions.
• Follow established security and cash-handling procedures.
• Create memorable experiences while upholding five-star service standards.

Skills

Customer service

Communication

Teamwork

Tools

Opera Cloud

Job description

Atlantis Resorts in Dubai, UAE, seeks an Imperial Club Agent to provide premium guest services throughout the guest journey, from arrival to departure. The role blends luxury hospitality with precise front-office operations, cashiering, and proactive guest care within a five-star setting.

On-site work at Atlantis, The Palm, with responsibility for delivering exceptional service across the resort. The ideal candidate has prior experience in a similar role in luxury hospitality, strong