Front Desk Guest Experience Agent - Dubai (Ultra-Luxury)

Atlantis; Dubai; On-site; AED 55,800 - 83,700; Full time

Job summary

Atlantis Dubai is seeking a Front Office Agent to deliver a seamless guest journey from arrival to departure. You will handle reception duties, verify reservations, manage cashiering, and coordinate with resort departments to uphold ultra-luxury service standards.

The role requires a minimum of 2 years in a luxury hotel Front Office, strong English, and ability to work day/night shifts. Join Atlantis The Royal for a premium guest experience in Dubai.

Qualifications

• Bachelor's degree in Hospitality Management or a related discipline preferred.
• Minimum 2 years of Front Office experience in a luxury hotel or resort.
• Experience as Receptionist/Front Office Agent or Guest Service Agent.
• Proficient in Opera or similar hotel management system.
• Strong check-in/check-out and cashiering knowledge.

Responsibilities

• Welcome guests with professional, personalized service.
• Perform check-in/check-out and explain facilities and privileges.
• Verify reservations, IDs, room allocation, deposits, and requests.
• Process payments and balance cash/card transactions per procedures.
• Coordinate with departments to ensure smooth guest experiences.

Skills

Front Office operations

Guest reception

Opera

Reservation verification

Guest profile management

Cash handling

Billing settlement

Multilingual communication

Education

Bachelor's degree in Hospitality Management

Tools

Opera

Job description

Atlantis Dubai is seeking a Front Office Agent to deliver a seamless guest journey from arrival to departure. You will handle reception duties, verify reservations, manage cashiering, and coordinate with resort departments to uphold ultra-luxury service standards.

The role requires a minimum of 2 years in a luxury hotel Front Office, strong English, and ability to work day/night shifts. Join Atlantis The Royal for a premium guest experience in Dubai.