Residences Concierge — Ultra-Luxury Guest Experience Lead

Atlantis; Dubai; On-site; AED 100,440 - 145,080; Full time

Benefits offered by this job

Food and beverage privileges across Atlantis venues

Comprehensive health insurance including dental coverage

Annual flight tickets and life insurance

Job summary

Atlantis in Dubai is seeking a Residences Concierge dedicated to delivering personalized, high-touch service to residence owners and their guests. This role involves managing daily operations and ensuring exceptional service standards within an ultra-luxury resort environment.

Ideal candidates have at least 3 years of experience in luxury hospitality, strong customer service skills, and a university degree in a relevant field. The position offers a competitive tax-free salary and various employee benefits.

Qualifications

• Minimum of 3 years of experience in a luxury hotel or high-end hospitality environment.
• Ability to manage multiple requests with discretion.
• Fluency in English is required; additional languages are considered an advantage.

Responsibilities

• Act as the main point of contact for residence owners and their guests.
• Manage and coordinate daily residential operations and service requests.
• Anticipate resident needs through proactive communication.

Skills

Customer service skills

Interpersonal skills

Attention to detail

Proficiency in English

Proficiency in Microsoft Office

Fluency in additional languages

Education

University degree in Business Administration or Hotel Management

Job description

Atlantis in Dubai is seeking a Residences Concierge dedicated to delivering personalized, high-touch service to residence owners and their guests. This role involves managing daily operations and ensuring exceptional service standards within an ultra-luxury resort environment.

Ideal candidates have at least 3 years of experience in luxury hospitality, strong customer service skills, and a university degree in a relevant field. The position offers a competitive tax-free salary and various employee benefits.