Luxury Guest Experience Ambassador

One&Only Resorts; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

One&Only Royal Mirage in Dubai seeks a Guest Experience Agent to welcome guests as a Lobby Ambassador and ensure a memorable stay. The role focuses on anticipating guest needs and delivering exceptional service in a luxury environment.

You will report to the Guest Experience Manager, require 1–2 years in upscale hospitality, and bring strong English communication, attention to detail, and a willingness to work flexibly in a premium resort setting.

Qualifications

• 1–2 years’ experience in upscale luxury hospitality or five-star hotels.
• Strong attention to detail and flexibility in a fast-paced environment.
• Effective communication in English is a must.
• An additional language is highly regarded.

Responsibilities

• Act as a Lobby Ambassador and welcome guests with warmth and grace.
• Ensure guest expectations are met and exceeded throughout their stay.
• Collaborate with the Rooms team under the supervision of the Guest Experience Manager.

Skills

Guest experience

Communication in English

Attention to detail

Work under pressure

Multilingual (benefit)

Job description

One&Only Royal Mirage in Dubai seeks a Guest Experience Agent to welcome guests as a Lobby Ambassador and ensure a memorable stay. The role focuses on anticipating guest needs and delivering exceptional service in a luxury environment.

You will report to the Guest Experience Manager, require 1–2 years in upscale hospitality, and bring strong English communication, attention to detail, and a willingness to work flexibly in a premium resort setting.