Luxury Lobby Host: Create Moments of Joy for Guests

One&Only Resorts; Dubai; On-site; AED 78,120 - 111,600; Full time

Job summary

One&Only Resorts in Dubai is seeking a friendly Lobby Host to warmly welcome guests, assist with arrivals and departures, and guide them with Forbes and LQA standards. You will escort guests, manage luggage and transportation arrangements, and help create moments of joy throughout their stay.

The role requires exceptional communication, a keen eye for detail, and fluency in English. A customer-focused mindset, team spirit, and the ability to operate in a fast-paced luxury hotel are essential.

Qualifications

• Exceptional communication and interpersonal skills.
• Fluent in English, both written and spoken.
• Attention to detail and a service-minded approach.
• Team player with a friendly, professional demeanor.
• Knowledge of other languages is an advantage.

Responsibilities

• Welcome guests warmly and assist with arrivals and departures.
• Escort guests to lobby, outlets, or other areas and provide room orientation per Forbes/LQA standards.
• Offer the One Welcome experience, assist with luggage handling and transportation as needed.
• Respond to guest needs proactively and personalize experiences to create moments of joy.
• Maintain knowledge of hotel outlets, hours, and activities to act as a trusted brand ambassador.
• Inform guests about events or changes affecting their stay and coordinate with departments.

Skills

Communication skills

Interpersonal skills

Fluent English

Attention to detail

Customer service mindset

Team player

Education

High School diploma

University degree (optional)

Job description

One&Only Resorts in Dubai is seeking a friendly Lobby Host to warmly welcome guests, assist with arrivals and departures, and guide them with Forbes and LQA standards. You will escort guests, manage luggage and transportation arrangements, and help create moments of joy throughout their stay.

The role requires exceptional communication, a keen eye for detail, and fluency in English. A customer-focused mindset, team spirit, and the ability to operate in a fast-paced luxury hotel are essential.