Luxury Front Office Leader — Guest Experience & Revenue

Accorhotel; Ras Al Khaimah; On-site; AED 268,000 - 402,000; Full time

Benefits offered by this job

Employee benefit card

Learning programs

Career growth

CSR activities

Job summary

Accor seeks a Front Office Manager in the United Arab Emirates for a luxury hotel role. You will lead all Front Office operations, ensuring exceptional guest journeys and seamless day-to-day service delivery.

We seek a leader with at least 5 years in Front Office/Rooms and 2 years in management, preferably within a branded upscale environment, with strong Opera PMS knowledge and VIP guest experience.

Qualifications

• Minimum 5 years' Front Office/Rooms experience.
• At least 2 years in Front Office management or leadership role.
• Luxury hotel/resort experience is preferred.

Responsibilities

• Lead and oversee all Front Office operations to ensure guest experiences.
• Manage a high-volume hotel environment and coordinate Front Office activities for efficiency.
• Proactively resolve guest concerns and implement long-term solutions.
• Develop, coach, and inspire Front Office staff through training and feedback.
• Foster VIP, repeat guest, and loyalty member recognition through planning.
• Monitor Front Office performance including upselling and loyalty enrolments.
• Ensure usage of Opera/Opera Cloud and maintain room inventory, billing, reporting.
• Act as Manager on Duty during peak periods and coordinate with departments.
• Collaborate across Housekeeping, Engineering, Reservations, Revenue, Security, F&B, Finance.
• Maintain luxury hospitality standards aligned with brand expectations.

Tools

Opera PMS

Job description

Accor seeks a Front Office Manager in the United Arab Emirates for a luxury hotel role. You will lead all Front Office operations, ensuring exceptional guest journeys and seamless day-to-day service delivery.

We seek a leader with at least 5 years in Front Office/Rooms and 2 years in management, preferably within a branded upscale environment, with strong Opera PMS knowledge and VIP guest experience.