Senior Front Office Lead — Guest Experience (Dubai)

Accor Group; Dubai; On-site; AED 100,440 - 156,240; Full time

Job summary

Accor Group is seeking an Assistant Front Office Manager in Dubai, United Arab Emirates. This full-time role requires strong leadership skills, budgeting knowledge, and a passion for excellent guest experiences in a busy hotel environment.

Your responsibilities will include leading the front-office team, managing guest check-ins and complaints, and ensuring service compliance with brand standards. The role demands at least 5 years of front-office experience, 2 in management, and offers a salary range of 9,000–14,000 AED per month.

Qualifications

• 5 years of experience in hotel front-office operations, including 2 years in a managerial role.
• Proven leadership ability to train, motivate, and manage front-office team members.
• Fluency in English required; additional languages are advantageous.

Responsibilities

• Lead and manage the front-office team across reception and service delivery.
• Handle guest complaints and ensure prompt resolution.
• Support revenue-management strategies to maximize occupancy.

Skills

Front-office management

Guest experience management

PMS operation

Conflict resolution

Team training

Revenue management

Time management

Education

Bachelor's degree in Hospitality Management or related field

Tools

Microsoft Office

Job description

Accor Group is seeking an Assistant Front Office Manager in Dubai, United Arab Emirates. This full-time role requires strong leadership skills, budgeting knowledge, and a passion for excellent guest experiences in a busy hotel environment.

Your responsibilities will include leading the front-office team, managing guest check-ins and complaints, and ensuring service compliance with brand standards. The role demands at least 5 years of front-office experience, 2 in management, and offers a salary range of 9,000–14,000 AED per month.