Luxury Front Office Lead — Guest Operations

Accor Group; Dubai; On-site; AED 89,280 - 133,920; Full time

Job summary

Accor is hiring an Assistant Front Office Manager - Guest Operations in Dubai at Fairmont The Palm to lead daily Front Desk activities, coach Reception Agents and coordinate resort operations while upholding guest satisfaction and service standards. The role requires at least 1 year in a supervisory position in Front Office or luxury hotel operations, English fluency, and a hospitality mindset.

The position offers a full-time, on-site role with opportunities to develop within Accor's luxury

Qualifications

• Minimum 1 year supervisory experience in Front Office or luxury hotel operations.
• Degree in Hospitality Management advantageous.
• Fluency in English required; additional languages preferred.

Responsibilities

• Oversee daily Front Desk operations and support the Front Desk Manager.
• Coach, guide and direct Reception Agents during each shift.
• Promote a service-driven, results-focused working environment.
• Monitor performance and provide practical training when required.
• Review guest balances, deposits and payment procedures.
• Ensure credit policies and financial controls are followed.
• Coordinate Front Office with Housekeeping, Engineering, Security and Recreation.
• Lead guest-recovery actions and ensure timely follow-up.

Job description

Accor is hiring an Assistant Front Office Manager - Guest Operations in Dubai at Fairmont The Palm to lead daily Front Desk activities, coach Reception Agents and coordinate resort operations while upholding guest satisfaction and service standards. The role requires at least 1 year in a supervisory position in Front Office or luxury hotel operations, English fluency, and a hospitality mindset.

The position offers a full-time, on-site role with opportunities to develop within Accor's luxury