Front Office Guest Experience Specialist - Dubai

Accor Group; Dubai; On-site; AED 33,480 - 55,800; Full time

Job summary

Accor is hiring a Guest Service Agent - Front Office Operations in Dubai, United Arab Emirates for a full-time hospitality role. You will manage guest arrivals, departures, reservations, cashiering, and reception support while coordinating with front desk, reservations, housekeeping, and finance to ensure a seamless guest experience.

The ideal candidate will have strong communication skills, attention to detail, and the ability to handle guest requests across departments during shifts.

Qualifications

• Understanding of hotel reception procedures and front desk operations
• Experience handling guest arrivals and departures
• Ability to manage payments and settle accounts accurately
• Clear verbal and written communication skills
• Strong attention to guest confidentiality and security

Responsibilities

• Welcome guests professionally upon arrival and acknowledge them during departure.
• Register arrivals and complete check-in procedures accurately.
• Confirm reservations, IDs, room assignments, rates, and payment arrangements.
• Enter guest information into the hotel system.
• Issue room keys and apply security procedures.
• Balance financial transactions and handle cashiering and foreign currency transactions.
• Coordinate with other departments to fulfill guest requests promptly.
• Handle complaints calmly and escalate when needed.

Skills

Guest check-in/check-out

Cashiering and payments

Front desk administration

Guest profile management

Shift handover reporting

VIP and special requests handling

Tools

Hotel property management systems

Job description

Accor is hiring a Guest Service Agent - Front Office Operations in Dubai, United Arab Emirates for a full-time hospitality role. You will manage guest arrivals, departures, reservations, cashiering, and reception support while coordinating with front desk, reservations, housekeeping, and finance to ensure a seamless guest experience.

The ideal candidate will have strong communication skills, attention to detail, and the ability to handle guest requests across departments during shifts.