Assistant Front Office Manager - Guest Operations

Accor Group; Dubai; On-site; AED 89,280 - 133,920; Full time

Job summary

Accor is hiring an Assistant Front Office Manager - Guest Operations in Dubai at Fairmont The Palm to lead daily Front Desk activities, coach Reception Agents and coordinate resort operations while upholding guest satisfaction and service standards. The role requires at least 1 year in a supervisory position in Front Office or luxury hotel operations, English fluency, and a hospitality mindset.

The position offers a full-time, on-site role with opportunities to develop within Accor's luxury

Qualifications

• Minimum 1 year supervisory experience in Front Office or luxury hotel operations.
• Degree in Hospitality Management advantageous.
• Fluency in English required; additional languages preferred.

Responsibilities

• Oversee daily Front Desk operations and support the Front Desk Manager.
• Coach, guide and direct Reception Agents during each shift.
• Promote a service-driven, results-focused working environment.
• Monitor performance and provide practical training when required.
• Review guest balances, deposits and payment procedures.
• Ensure credit policies and financial controls are followed.
• Coordinate Front Office with Housekeeping, Engineering, Security and Recreation.
• Lead guest-recovery actions and ensure timely follow-up.

Job description

Assistant Front Office Manager - Guest Operations Job Snapshot

Role: Assistant Front Office Manager - Guest Operations

Location: Dubai, United Arab Emirates

Industry: Hospitality

Function: Hotel Management

Experience: Minimum 1 year in a supervisory position or equivalent

Job Type: Full-time

Accor is hiring an Assistant Front Office Manager - Guest Operations in Dubai, United Arab Emirates, for a Hospitality leadership role at Fairmont The Palm. The position oversees Front Desk activities, coaches Reception Agents and coordinates resort operations while protecting guest satisfaction, financial controls and Fairmont service standards.

Country: United Arab Emirates

City: Dubai

Salary: 8000-12000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.

Gender: Any

Candidate Nationality: Any

Role Context

The Assistant Front Office Manager provides the operational leadership needed to maintain efficient arrivals, stays and departures across a busy luxury resort. Acting as Manager on Duty when assigned, the role connects Front Office with Housekeeping, Engineering, Security, Recreation and other departments to resolve service issues and maintain continuity during peak periods.

Key Responsibilities

• Oversee daily Front Desk operations and support the Front Desk Manager.
• Coach, guide and direct Reception Agents throughout each shift.
• Promote an engaging, service-driven and results-focused working environment.
• Monitor employee performance and provide practical training when required.
• Review open guest balances and confirm sufficient deposits are available.
• Verify credit cards using approved electronic authorization and payment methods.
• Control the operational house bank according to hotel procedures.
• Complete corrections and adjustments in guest folios accurately.
• Maintain an organized filing system for registration and financial documents.
• Follow up on outstanding accounts and ensure departing guests complete payment.
• Enforce hotel credit policies and approved financial controls.
• Perform daily bucket checks against guest folios and supporting receipts.
• Verify that individual and team cash reports are balanced at shift closure.
• Ensure remittance envelopes are deposited securely in the cash vault.
• Review reservations and complete accurate room assignments and blockings.
• Monitor availability and confirm that special room requirements are handled correctly.
• Supervise guest registration according to established procedures.
• Review Front Desk transactions and approve registration documentation.
• Arrange pre-registration for returning guests when appropriate.
• Maintain accurate guest profiles, preferences and stay histories.
• Promote loyalty enrolment and guest-recognition programs.
• Submit required guest information to relevant local authorities.
• Maintain strict control of room keys and access procedures.
• Follow up on scheduled departures and resolve housekeeping discrepancies.
• Promote hotel facilities, services, offers and operating hours.
• Lead guest-recovery actions and ensure concerns are resolved and followed up.
• Personally assist priority guests and individuals requiring special attention.
• Act as Manager on Duty and represent Executive Management during assigned shifts.
• Coordinate operations across Front Office, Housekeeping, Engineering, Security, food and beverage and Recreation.
• Lead emergency responses and manage accidents or critical incidents.
• Maintain operational continuity during high occupancy, major events and peak periods.
• Conduct resort quality inspections against Fairmont standards.
• Support compliance with luxury quality-assurance requirements.
• Monitor ALICE service-delivery and recovery tickets.
• Review outstanding requests and follow up with responsible departments.
• Drive ethical upselling opportunities and additional hotel revenue.
• Reduce rebates, billing errors and unnecessary compensation.
• Monitor goodwill gestures and confirm appropriate authorization.
• Oversee Kids Club and Health Club activities when operationally required.
• Complete other responsibilities assigned by hotel management.

Ideal Profile

Candidates should have at least one year of proven supervisory experience or equivalent responsibility within Front Office or luxury hotel operations. A degree or diploma in Hospitality Management is advantageous. Fluency in English is required, and an additional language is preferred. The successful applicant will demonstrate strong leadership, guest-service and training abilities while managing multiple requests under pressure. Experience with hotel loyalty programs and Opera or Opera Cloud Property Management System will be beneficial.

Skills Set

• Luxury Front Desk management
• Reception team supervision
• Manager on Duty operations
• Guest recovery leadership
• Priority guest engagement
• Opera Property Management System
• Opera Cloud
• ALICE service-delivery platform
• Guest folio verification
• Credit-card authorization
• House bank control
• Cash-report reconciliation
• Hotel credit-policy compliance
• Reservations and room blocking
• Guest profile management
• Loyalty-program promotion
• Key-control procedures
• Housekeeping discrepancy resolution
• Emergency-response coordination
• Resort quality inspections
• Upselling and revenue support
• Microsoft Word, Excel and PowerPoint
• Employee coaching
• Interdepartmental coordination

Why Join Us

Front Office leadership at a luxury resort provides valuable experience in guest recovery, financial control and resort-wide operations. Accor supports professional learning, international career mobility and progression across its portfolio of premium and luxury hotel brands.

About the Company

Accor is an international hospitality group whose portfolio includes Fairmont Hotels and Resorts. The company operates hotels, restaurants and lifestyle destinations worldwide while promoting responsible hospitality, service excellence and continuous employee development.