Duty Manager — Service & Operations Champion

Mövenpick Hotels & Resorts; Dubai; On-site; AED 167,000 - 279,000; Full time

Job summary

Accor in Dubai seeks an experienced Front Office Supervisor to lead the daily operations, ensure guest satisfaction, and maintain the brand standards across all front desk activities. The role requires strong leadership, communication, and teamwork to manage check-ins, guest inquiries, and interdepartmental coordination.

Ideal candidates bring at least 2 years in a supervisory front office role, proficiency in Opera and Microsoft Office, and a hospitality degree or equivalent background to

Qualifications

• Minimum 2 years of front office supervisory experience.
• Knowledge of Opera and Microsoft Office applications.
• Bachelor’s degree in Hospitality Management or a related field is preferred.

Responsibilities

• Lead and supervise the Front Office team to ensure smooth daily operations.
• Deliver high guest satisfaction and maintain service standards.
• Oversee guest check-in/out procedures and telephone etiquette.
• Coordinate with other departments to meet guest needs.
• Ensure adherence to brand standards and hotel policies.

Skills

Guest oriented

Service minded

Attention to quality

Interpersonal skills

Communication skills

Teamwork

Dynamic

Presentation

Education

Bachelor’s degree in Hospitality Management or related field

Tools

Opera

Microsoft Office

Job description

Accor in Dubai seeks an experienced Front Office Supervisor to lead the daily operations, ensure guest satisfaction, and maintain the brand standards across all front desk activities. The role requires strong leadership, communication, and teamwork to manage check-ins, guest inquiries, and interdepartmental coordination.

Ideal candidates bring at least 2 years in a supervisory front office role, proficiency in Opera and Microsoft Office, and a hospitality degree or equivalent background to