Front Office Supervisor: Elevate Guest Experience

Accor Group; Dubai; On-site; AED 44,640 - 72,540; Full time

Benefits offered by this job

Hotel discounts

Job summary

Accor is seeking a Front Office Supervisor - Reception Services in Dubai to manage arrival and departure processes, supervise front desk activities and maintain accurate guest, reservation and financial records across shifts. You will uphold service standards, coordinate with departments, ensure smooth handovers and protect guest satisfaction throughout each stay.

The role requires a university degree in Hotel Management and a minimum of three years in a similar front office position, with

Qualifications

• University degree in Hotel Management and at least three years in a front office role.
• Ability to lead a hospitality team during busy shifts with accuracy.
• Strong guest service orientation and problem-solving skills.

Responsibilities

• Review daily arrival information, room allocations and guest preferences.
• Welcome guests, complete registration and check-in procedures.
• Ensure guest profiles and reservations are correctly entered in the system.
• Manage front desk cashiering, settlements and FX transactions.
• Support night audit duties and verify relevant documents when assigned.
• Handle walk-in and phone reservations outside Reservations hours.
• Respond to guest questions promptly and coordinate with other departments.

Skills

Front Desk Operations

Guest Registration

Cashiering

Night Audit

Education

University degree in Hotel Management

Tools

Property Management Systems

Job description

Accor is seeking a Front Office Supervisor - Reception Services in Dubai to manage arrival and departure processes, supervise front desk activities and maintain accurate guest, reservation and financial records across shifts. You will uphold service standards, coordinate with departments, ensure smooth handovers and protect guest satisfaction throughout each stay.

The role requires a university degree in Hotel Management and a minimum of three years in a similar front office position, with