Front Office Leader: Guest Experience & Operations

Accor Group; Dubai; On-site; AED 111,600 - 178,560; Full time

Benefits offered by this job

Discounted hotel rates

Learning & development programs

Career opportunities across brands

Job summary

Accor is hiring an Assistant Front Office Manager - Guest Services in Dubai, United Arab Emirates, to lead the front desk team, ensure seamless guest arrival and departure, and uphold brand standards across daily rooms operations.

The role requires at least 5 years in hotel front office, including 2 years in a supervisory role, with a focus on guest satisfaction, revenue protection, and cross-team collaboration with Housekeeping, Reservations, Revenue, Concierge, Security, and F&B.

Qualifications

• Bachelor's degree in Hospitality Management or equivalent.
• Minimum 5 years in hotel front office with 2+ years in supervisory role.
• Strong leadership and guest service orientation.

Responsibilities

• Supervise reception, guest services, and front office activities across shifts.
• Lead daily briefings covering VIPs, arrivals, and changes.
• Ensure efficient guest registration, room assignment, check-in/check-out.
• Coordinate with Reservations, Revenue, Housekeeping, Concierge, Security, and F&B.
• Monitor occupancy, room revenue, and departmental costs; drive improvements.
• Maintain confidentiality and protect guest information.
• Perform Duty Manager responsibilities as scheduled.

Skills

Front office management

Property management systems

Check-in/check-out

VIP coordination

Guest complaint resolution

Revenue optimization

Budgeting

Team supervision

Coaching

Shift planning

SOPs

Guest satisfaction

Cross-dept coordination

Duty management

Microsoft Office

Shift handover

Hotel safety

Local knowledge

Education

Bachelor's degree in Hospitality Management

Job description

Accor is hiring an Assistant Front Office Manager - Guest Services in Dubai, United Arab Emirates, to lead the front desk team, ensure seamless guest arrival and departure, and uphold brand standards across daily rooms operations.

The role requires at least 5 years in hotel front office, including 2 years in a supervisory role, with a focus on guest satisfaction, revenue protection, and cross-team collaboration with Housekeeping, Reservations, Revenue, Concierge, Security, and F&B.