Front Office Supervisor — Lead Guest Service & Revenue

Accor Group; Dubai; On-site; AED 78,120 - 100,440; Full time

Benefits offered by this job

Career advancement within a globally recognized hotel group

Exposure to international hospitality standards

Supportive and inclusive work culture

Professional development opportunities

Job summary

Accor Group is seeking a Front Office Supervisor for Novotel and Adagio Premium in Dubai, UAE. In this leadership role, you will manage front office operations, ensuring top-notch guest service and efficient daily reception activities.

The ideal candidate must have experience in the hospitality industry, strong leadership skills, and proficiency in Opera or similar systems. You will oversee staff, handle guest inquiries, and ensure compliance with service standards.

We offer career growth and a supportive work culture in a globally recognized hotel group.

Qualifications

• Proven experience in front office or customer service within the hospitality industry.
• Strong leadership and team supervision skills.
• Service-oriented mindset with commitment to guest satisfaction.
• Excellent communication and interpersonal abilities.

Responsibilities

• Supervise Guest Service Agents and ensure compliance with hotel policies and service standards.
• Manage staffing schedules, overtime, leave records, and shift coordination.
• Handle guest complaints efficiently and provide timely resolutions.

Skills

Front office supervision

Guest service management

Team leadership and training

Opera PMS proficiency

Complaint resolution

Revenue awareness and upselling

Education

Bachelor's degree in Hospitality Management or related field

Tools

Opera

Job description

Accor Group is seeking a Front Office Supervisor for Novotel and Adagio Premium in Dubai, UAE. In this leadership role, you will manage front office operations, ensuring top-notch guest service and efficient daily reception activities.

The ideal candidate must have experience in the hospitality industry, strong leadership skills, and proficiency in Opera or similar systems. You will oversee staff, handle guest inquiries, and ensure compliance with service standards.

We offer career growth and a supportive work culture in a globally recognized hotel group.