VIP Guest Relations Specialist – Luxury Front Office

Accor Group; Dubai; On-site; AED 44,640 - 66,960; Full time

Benefits offered by this job

Accor worldwide discounted hotel rates

Career development programs

Job summary

Accor Group is seeking a Guest Relations Officer - VIP Services in Dubai, United Arab Emirates. This role focuses on managing VIP arrivals, guest check-ins and check-outs, and personalizing service for an exceptional guest experience.

The ideal candidate will have a background in hospitality with at least one year of experience in a similar role, strong communication skills, and the ability to resolve guest issues elegantly. You will enjoy benefits including career growth and discounts on hotel stays.

Qualifications

• Fresher or minimum 1 year of experience in a similar guest relations or front office role.
• Previous experience in a 5-star hotel preferred.
• Excellent communication skills and a professional manner.

Responsibilities

• Prepare daily VIP arrivals and keep mise en place ready.
• Register guests and process check-in and check-out efficiently.
• Handle guest complaints and coordinate with departments for follow-up.

Skills

VIP guest handling

Guest relations

Front office operations

Check-in and check-out

Guest complaint handling

Service recovery

Education

University degree in Hotel Management

Job description

Accor Group is seeking a Guest Relations Officer - VIP Services in Dubai, United Arab Emirates. This role focuses on managing VIP arrivals, guest check-ins and check-outs, and personalizing service for an exceptional guest experience.

The ideal candidate will have a background in hospitality with at least one year of experience in a similar role, strong communication skills, and the ability to resolve guest issues elegantly. You will enjoy benefits including career growth and discounts on hotel stays.