Luxury Front Office Leader — Guest Experience Champion

AccorHotels Middle East; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality group in Dubai is seeking a Front Office Manager to lead operations and ensure exceptional guest experiences. The role involves supervision of the front office team, handling guest feedback, and collaborating across departments. The ideal candidate will have a minimum of 5 years experience in luxury hotels, with strong leadership and communication skills. This position offers growth and development opportunities within a dynamic environment.

Benefits

Comprehensive training and development programs

Opportunities for growth in luxury hospitality

Qualifications

• Minimum 5 years’ experience in front office operations within luxury hotels/resorts.
• At least 2 years in a supervisory/managerial role.
• Strong understanding of hospitality front office systems.

Responsibilities

• Lead and manage daily front office operations to ensure guest satisfaction.
• Supervise and mentor front office team members.
• Work closely with Revenue Management to optimise room occupancy.

Skills

Exceptional guest service orientation

Strong problem-solving skills

Outstanding communication skills

Interpersonal skills

Leadership abilities

Commercial awareness

Tools

Opera

Job description

A leading hospitality group in Dubai is seeking a Front Office Manager to lead operations and ensure exceptional guest experiences. The role involves supervision of the front office team, handling guest feedback, and collaborating across departments. The ideal candidate will have a minimum of 5 years experience in luxury hotels, with strong leadership and communication skills. This position offers growth and development opportunities within a dynamic environment.