Luxury Front Office Duty Manager - Elevate Guest Experience

Dubai Holding LLC; Dubai; On-site; AED 201,000 - 357,000; Full time

Benefits offered by this job

Healthcare

Paid annual leave

Learning & Development programmes

Internal mobility within global сеть

Colleague discounts on stays

Job summary

Jumeirah Al Qasr in Dubai is seeking a Duty Manager for the Front Office to lead guest service excellence and ensure seamless operations across the property.

You will supervise front office activities, conduct room inspections, coordinate with departments, manage bookings, and maintain lobby standards while addressing guest concerns. The ideal candidate has 3–5 years in luxury hospitality Front Office, strong English, and proficiency with PMS and MS Office, with flexibility in shifts.

Qualifications

• 3–5 years of experience in Front Office roles within luxury hospitality.
• Strong communication skills in English; additional languages are a plus.
• Proficient in Property Management Systems, Front Office applications, and MS Office tools.

Responsibilities

• Supervise overall Front Office operations and align with service standards.
• Conduct regular room inspections for availability and readiness.
• Coordinate interdepartmental activities to improve cooperation and service.
• Oversee bookings, handle overbooking, VIP arrivals and departures.
• Ensure lobby and entrance areas are clean and well-presented with Housekeeping/Concierge.
• Address guest complaints promptly and monitor team performance and product knowledge.

Skills

Front Office

English

MS Office

Property Management Systems

Tools

Front Office applications

Job description

Jumeirah Al Qasr in Dubai is seeking a Duty Manager for the Front Office to lead guest service excellence and ensure seamless operations across the property.

You will supervise front office activities, conduct room inspections, coordinate with departments, manage bookings, and maintain lobby standards while addressing guest concerns. The ideal candidate has 3–5 years in luxury hospitality Front Office, strong English, and proficiency with PMS and MS Office, with flexibility in shifts.