Front Office Duty Manager - Luxury Resort

Jumeirah; Dubai; Sur place; AED 201 000 - 312 000; Plein temps

Avantages offerts par ce poste

Tax-free salary

F&B benefits

Hotel rates across properties

Leave and health care package

Flight allowance

Life insurance

Incentives

Résumé du poste

Madinat Jumeirah Resort, part of Jumeirah, seeks a Duty Manager - Front Office to uphold luxury service standards and lead front office operations. The role focuses on supervising guest services, coordinating room allocations, handling VIP arrivals, and ensuring seamless guest experiences across the property.

The ideal candidate has 3-5 years in guest services/front office within luxury hospitality, a bachelor’s in hospitality, and strong knowledge of Opera Cloud and MS Office.

Qualifications

• 3–5 years in Guest Services/Front Office within luxury hospitality.
• Bachelor’s degree in Hospitality or related field from a recognized university.
• Strong knowledge of Microsoft Office and Opera (Cloud).
• Experience working in a multi-cultural environment and handling complaints.

Responsabilités

• Supervise Front Office operations to ensure service standards.
• Conduct room inspections to verify availability and standards.
• Coordinate activities to improve departmental cooperation and delivery.
• Manage bookings and handle overbooking scenarios when needed.
• Assist with VIP arrivals/departures and guide Guest Services teams.
• Monitor staff appearance and knowledge to uphold professional standards.
• Address guest complaints and take corrective actions, ensuring safety.

Connaissances

Guest Services

Front Office

Public Relations

Microsoft Office

Opera Cloud

Formation

Bachelor’s Degree in Hospitality

Outils

Opera Cloud

Microsoft Office

Description du poste

Madinat Jumeirah Resort, part of Jumeirah, seeks a Duty Manager - Front Office to uphold luxury service standards and lead front office operations. The role focuses on supervising guest services, coordinating room allocations, handling VIP arrivals, and ensuring seamless guest experiences across the property.

The ideal candidate has 3-5 years in guest services/front office within luxury hospitality, a bachelor’s in hospitality, and strong knowledge of Opera Cloud and MS Office.