Luxury Front Office Duty Manager - Lead Guest Experience

Dubai Holding LLC; Dubai Emirate; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

Colleague discounts on hotel stays

Healthcare and life insurance

Paid annual leave

Learning and development programs

Internal mobility within our network

Competitive tax-free salary (AED)

Job summary

Jumeirah Al Naseem in Dubai invites a Duty Manager – Front Office to lead a high-profile guest services team. You will act as the resort's management representative during shifts, ensuring seamless Front Office operations and top-tier guest satisfaction.

The role requires at least two years of leadership in Front Office, a Bachelor’s in Hospitality Management, and strong Opera knowledge, with excellent English communication and service standards across all departments.

Qualifications

• Leadership experience of minimum two years in Front Office Department.
• Bachelor’s degree in Hospitality Management from an accredited university.
• Excellent Opera Knowledge (Front Office Applications).
• Fluency in written and spoken English.

Responsibilities

• Act as the Resort's management representative during working hours, ensuring smooth Front Office operations and guest satisfaction.
• Supervise and ensure adherence to all Front Office policies and procedures by staff.
• Record relevant details of any major incident and important information in the guest feedback report.
• Handle overbooking situations, emergency guest visas, and maintain lobby cleanliness in coordination with relevant departments.
• Support Team Leaders with tasks like group check-ins and registration card checks.
• Document major incidents, review guest data input standards, and report issues to the Assistant Front Office Manager for continuous improvement.

Skills

Leadership

English fluency

Education

Bachelor’s degree in Hospitality Management

Tools

Opera Knowledge

Job description

Jumeirah Al Naseem in Dubai invites a Duty Manager – Front Office to lead a high-profile guest services team. You will act as the resort's management representative during shifts, ensuring seamless Front Office operations and top-tier guest satisfaction.

The role requires at least two years of leadership in Front Office, a Bachelor’s in Hospitality Management, and strong Opera knowledge, with excellent English communication and service standards across all departments.