Duty Manager - Front Office - Jumeirah Al Qasr

Dubai Holding LLC; Dubai; On-site; AED 201,000 - 357,000; Full time

Benefits offered by this job

Healthcare

Paid annual leave

Learning & Development programmes

Internal mobility within global сеть

Colleague discounts on stays

Job summary

Jumeirah Al Qasr in Dubai is seeking a Duty Manager for the Front Office to lead guest service excellence and ensure seamless operations across the property.

You will supervise front office activities, conduct room inspections, coordinate with departments, manage bookings, and maintain lobby standards while addressing guest concerns. The ideal candidate has 3–5 years in luxury hospitality Front Office, strong English, and proficiency with PMS and MS Office, with flexibility in shifts.

Qualifications

• 3–5 years of experience in Front Office roles within luxury hospitality.
• Strong communication skills in English; additional languages are a plus.
• Proficient in Property Management Systems, Front Office applications, and MS Office tools.

Responsibilities

• Supervise overall Front Office operations and align with service standards.
• Conduct regular room inspections for availability and readiness.
• Coordinate interdepartmental activities to improve cooperation and service.
• Oversee bookings, handle overbooking, VIP arrivals and departures.
• Ensure lobby and entrance areas are clean and well-presented with Housekeeping/Concierge.
• Address guest complaints promptly and monitor team performance and product knowledge.

Skills

Front Office

English

MS Office

Property Management Systems

Tools

Front Office applications

Job description

Duty Manager - Front Office - Jumeirah Al Qasr

United Arab Emirates

Trending

Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Madinat Jumeirah

Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids’ clubs and some of the region’s most versatile event and conference spaces.

About the Job

An exciting opportunity has arisen for a Duty Manager to join Jumeirah Al Qasr.The main duties and responsibilities of this role include:

Supervise overall property operations, especially Front Office, ensuring alignment with Jumeirah service standards and property strategy.

Conduct regular room inspections to assess availability, readiness, and adherence to operational standards.

Coordinate interdepartmental activities to enhance cooperation, communication, and service efficiency.

Oversee booking management, including handling overbooking cases, VIP arrivals, and departures.

Ensure the cleanliness and presentation of lobby and entrance areas by coordinating with Housekeeping and Concierge teams.

Address guest complaints and emergencies promptly, monitor team performance and appearance, maintain product knowledge, and ensure compliance with company standards, health, safety, and environmental procedures.

About You

The ideal candidate for this position will have the following experience and qualifications:

3–5 years of experience in Front Office roles within the luxury hospitality industry.

Strong communication skills in English, with additional languages preferred.

Proficient in Property Management Systems, Front Office applications, and MS Office tools.

Demonstrates adaptability, flexibility with shifts, and strong attention to detail.

Culturally aware and skilled in problem-solving within a dynamic hospitality environment.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

Supportive and inclusive work environment

Access to Learning & Development programmes and clear career pathways

Opportunities for internal mobility within our global network

Colleague discounts on food, beverage, and hotel stays worldwide

Comprehensive healthcare and life insurance coverage

Paid annual leave entitlement

Performance-based incentives tailored to your role

Competitive tax-free salary paid in UAE Dirhams (AED)