Luxury Front Office Duty Manager | Guest Experience Lead

Jumeirah; Dubai; On-site; AED 100,000 - 167,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Paid annual leave

Colleague discounts

Internal mobility

Job summary

Jumeirah Beach Hotel invites a proactive Duty Manager to join our Front Office Team in Dubai. You will supervise operations, conduct room inspections, and coordinate across departments to uphold our luxury service standards.

Ideal candidates will have 3–5 years in Guest Services/Front Office, a hospitality degree, and strong English plus MS Office skills. We offer a comprehensive benefits package and opportunities for growth within our global network.

Qualifications

• 3–5 years of experience in Guest Services/Front Office within luxury hospitality.
• Bachelor’s Degree in Hospitality or related field from an accredited university.
• Computer literacy and knowledge of MS Office.
• Knowledge of Front Office applications.
• Proficiency in English; another language is a plus.

Responsibilities

• Supervise Front Office operations to align with service standards.
• Conduct room inspections for availability and standards.
• Coordinate activities to improve departmental cooperation and service.
• Attend daily briefings and meetings to disseminate information.
• Manage booking situations including overbooking scenarios.
• Maintain cleanliness and appearance of lobby/entrance with Housekeeping.

Skills

Guest Services experience

Front Office experience

English proficiency

Leadership

Education

Bachelor’s Degree in Hospitality or related field

Tools

MS Office

Front Office applications

Job description

Duty Manager - Front Office - Jumeirah Beach Hotel

United Arab Emirates

Trending

Job Description

About Jumeirah:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travelers.

Jumeirah Beach Hotel, Dubai’s premier lifestyle and family-friendly destination, is located on Jumeirah Beach Road just 15km from the city centre and 25km from Dubai International Airport. Since its opening in 1997, this landmark property, characterised by its iconic wavelike silhouette and renowned façade, stands proudly on Dubai's most exclusive private beachfront.

With 599 sea-facing rooms and suites and 19 private villas, Jumeirah Beach Hotel provides access to the very best leisure, health and wellness facilities for all our guests, including the award-winning Talise Spa, state-of-the-art J Club fitness and wellness centre, and Sinbad’s Kids Club, as well as extensive conference and banqueting facilities. The beach resort also boasts a wide choice of dining options, including signature outlet Bastion, recently rated as one of the top restaurants recognised in the prestigious Gault&Millau UAE Guide 2022.

About the Job:

An opportunity has arisen for a Duty Manager to join Front Office Teamin Jumeirah Beach Hotel. The main duties and responsibilities of this role:

Supervise property operations, particularly the Front Office, to ensure alignment with Jumeirah service standards and property strategy.

Conduct room inspections to assess availability and compliance with operational standards.

Coordinate activities within designated areas to improve departmental cooperation and service delivery.

Attending daily briefings and communication meetings to disseminate information and ensure team alignment.

Manage booking situations, including handling overbooking scenarios when necessary.

Maintain cleanliness and appearance of lobby and entrance areas, coordinating with Housekeeping and Concierge teams.

About You:

3 – 5 years of experience in Guest Services/Front Office roles within the luxury hospitality industry.

Bachelor’s Degree of Hospitality or relevant field from an accredited and renowned University.

Computer literacy with knowledge of MS Office

Knowledge of Front office applications

Proficient in English or preferred additional language

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

Supportive and inclusive work environment

Access to Learning & Development programmes and clear career pathways

Opportunities for internal mobility within our global network

Colleague discounts on food, beverage, and hotel stays worldwide

Comprehensive healthcare and life insurance coverage

Paid annual leave entitlement

Performance-based incentives tailored to your role

Competitive tax-free salary paid in UAE Dirhams (AED)

Job Info

• Job Identification 112610
• Job Category Rooms
• Locations Jumeirah Beach Hotel, Dubai, AE