UAE Duty Manager - Luxury Front Office Lead

Jumeirah; United Arab Emirates; Presencial; AED 201 000 - 312 000; Tempo integral

Resumo da oferta

Jumeirah Living Marina Gate in Dubai is seeking a Duty Manager (UAEN) in Front Office to lead daily operations and deliver exceptional guest experiences.

The role focuses on guest inquiries, service recovery, team leadership, and coordinating with Housekeeping, Engineering, Security and Concierge to ensure seamless service. You will work in a luxury hotel environment with opportunities for professional development.

Qualificações

• Emirati national preferred with hospitality/service excellence.
• Bachelor's degree in Hospitality Management or related field preferred.
• 2–4 years in Front Office operations within luxury hospitality, including supervisory responsibilities.

Responsabilidades

• Oversee day-to-day Front Office operations during shifts to ensure guest satisfaction.
• Serve as primary contact for guests, handling inquiries, requests, complaints and service recovery.
• Lead and motivate Front Office team to maintain high guest service standards and efficiency.
• Monitor arrivals, departures, VIP guests, long-stay residents and special requests for personalised service.
• Coordinate with Housekeeping, Engineering, Security, Concierge and other departments for smooth operations.
• Ensure compliance with company policies, safety requirements and security procedures.

Conhecimentos

Guest service

Leadership

Problem solving

Communication

Team management

Formação académica

Bachelor's degree in Hospitality Management

Ferramentas

Front Office systems

Descrição da oferta de emprego

Jumeirah Living Marina Gate in Dubai is seeking a Duty Manager (UAEN) in Front Office to lead daily operations and deliver exceptional guest experiences.

The role focuses on guest inquiries, service recovery, team leadership, and coordinating with Housekeeping, Engineering, Security and Concierge to ensure seamless service. You will work in a luxury hotel environment with opportunities for professional development.