Guest Experience Center Agent

Anantara Group; Dubai; On-site; AED 48,000 - 72,000; Full time

Job summary

Anantara Downtown Dubai is hiring a Guest Services Center Agent to deliver exceptional hospitality at our luxury property in Downtown Dubai. You will handle guest inquiries, maintain system knowledge, and ensure guest satisfaction across all hotel services.

Join a team that values flexible, guest-centric service and participates in events, briefings and ongoing professional training to uphold Anantara's standards.

Qualifications

• Responsibilities include anticipating guest needs and handling inquiries in a professional manner.
• Knowledge of hotel products, PBX system, room types, rates, outlets, spa, and promotions.
• Ability to address guest satisfaction issues with timely follow-up.
• Willingness to attend events, shift briefings, and training to develop skills.

Responsibilities

• Anticipate guest needs and handle guest inquiries in a helpful and attentive Anantara manner.
• Maintain complete knowledge of the hotel product and PBX system, including room types, rates, related features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
• Take personal responsibility for the service and attitude with which guest service is delivered, ensuring that it consistently meets the highest Anantara standards.
• Take personal responsibility for addressing all issues related to guest satisfaction and ensure timely follow-up.
• Be proactive and innovative by suggesting alternatives that meet guest needs and enhance their Anantara experience.
• Develop a close and harmonious working relationship with all hotel departments.
• Attend hotel events, daily shift briefings, and training sessions to continuously develop professional skills.

Job description

Anantara Downtown Dubai is hiring a Guest Services Center Agent to deliver exceptional hospitality at our luxury property in Downtown Dubai. You will handle guest inquiries, maintain system knowledge, and ensure guest satisfaction across all hotel services.

Join a team that values flexible, guest-centric service and participates in events, briefings and ongoing professional training to uphold Anantara's standards.