Guest Service Agent

Anantara Hotels & Resorts; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Anantara Downtown Dubai is seeking a Guest Service Agent to welcome guests, handle reservations, check‑in/check‑out, and deliver exceptional service throughout their stay.

You will manage guest inquiries, assist with requests, coordinate with departments and ensure accurate billing while upholding our warm hospitality standards.

Fluency in English is required, and the role may include shifts, weekends, and holidays.

Qualifications

• Customer service mindset focused on guest satisfaction.
• Experience in hotel front office operations preferred.
• Excellent English communication; ability to work weekends and public holidays.
• Proficient in MS Office; familiar with PMS systems.

Responsibilities

• Take reservations, greet and register guests, and handle guest check-in/check-out to ensure satisfaction.
• Provide outstanding guest service during stay and respond to inquiries and requests promptly.

Skills

Customer service

Front office experience

Communication skills

Shift work

MS Office

Tools

Property Management Systems (PMS)

Job description

Job Location:

Anantara Downtown Dubai

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

Qualifications

• A strong focus on customer service
• Prior experience in hotel front office operations is preferred
• Excellent communication skills; fluency in English is required
• Be able to work shifts, weekends and public holidays
• Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred