Luxury Resort Guest Experience Specialist

Anantara; Dubai; On-site; AED 52,000 - 72,000; Full time

Job summary

Anantara The Palm Dubai Resort invites applications for a Guest Service Agent to warmly greet guests, anticipate needs, and deliver personalised service at the front desk. You will learn resort facilities, assist guests with inquiries, and coordinate with Concierge and other teams to ensure a seamless stay.

The role emphasizes professional grooming, strong communication, and the ability to handle multiple tasks during busy periods, while upholding Anantara's Thai-inspired hospitality and

Qualifications

• Previous guest-facing service experience is required.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Anticipate and respond to guest needs with professionalism.
• Maintain knowledge of resort facilities, outlets, and promotions.
• Deliver exceptional service and resolve guest concerns promptly.
• Coordinate with Concierge and other departments to ensure seamless guest services.
• Attend daily briefings and uphold grooming and service standards.
• Follow safety, security, and resort policies.

Skills

Guest service

Communication

Multitasking

Job description

Anantara The Palm Dubai Resort invites applications for a Guest Service Agent to warmly greet guests, anticipate needs, and deliver personalised service at the front desk. You will learn resort facilities, assist guests with inquiries, and coordinate with Concierge and other teams to ensure a seamless stay.

The role emphasizes professional grooming, strong communication, and the ability to handle multiple tasks during busy periods, while upholding Anantara's Thai-inspired hospitality and