Luxury Front Desk Concierge | Guest Experience Champion

IHG Hotels & Resorts; Ras Al Khaimah; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Full uniform

Room discounts

Best-in-class training

Job summary

IHG Hotels & Resorts in Ras Al Khaimah is seeking a Lobby Ambassador to deliver personal service and a memorable first impression for guests at the InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa.

You will greet guests, manage check-ins/check-outs, answer inquiries, and maintain a welcoming lobby environment while ensuring security and smooth operations in a fast-paced luxury hotel setting.

Qualifications

• Experience in a customer service or front desk role.
• Fluent English; additional languages a plus.
• Ability to work well under pressure in a fast-paced environment.

Responsibilities

• Greet and welcome guests, ensuring a positive first impression.
• Manage check-ins and check-outs efficiently and accurately.
• Provide assistance and answer inquiries from visitors and guests.
• Maintain a clean and organized lobby area.
• Direct guests to the appropriate person or department.
• Monitor security and ensure authorized access only.
• Handle incoming calls and transfer to the relevant colleagues.
• Assist with administrative tasks such as sorting mail and deliveries.

Skills

Customer service

Front desk

Communication

Teamwork

English fluency

Education

High school diploma

Tools

Opera system

Job description

IHG Hotels & Resorts in Ras Al Khaimah is seeking a Lobby Ambassador to deliver personal service and a memorable first impression for guests at the InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa.

You will greet guests, manage check-ins/check-outs, answer inquiries, and maintain a welcoming lobby environment while ensuring security and smooth operations in a fast-paced luxury hotel setting.