Luxury Front Desk Ambassador

IHG Hotels & Resorts; Ras Al Khaimah; On-site; AED 28,000 - 51,000; Full time

Benefits offered by this job

Uniforms provided

Room discounts on hotel services

Professional training

Job summary

IHG Hotels & Resorts in Ras Al Khaimah is seeking a Door Ambassador to welcome guests and maintain a premium front-of-house presence. You will support luggage handling and guest guidance, coordinating with Bell Service and Concierge to ensure a seamless arrival and departure experience.

The role emphasizes guest satisfaction, attentive service, and a polished appearance in a luxury resort environment. English fluency is essential, with additional languages considered an asset.

Qualifications

• High school diploma or vocational qualification in Hospitality or related field.
• 1 year (or more) experience in guest services in luxury environments is preferred.
• Previous Door Ambassador/Doorman/ Bell Attendant experience is a plus.
• Excellent communication and interpersonal skills with English; other languages are advantageous.
• Warm, confident personality with genuine hospitality for guests.

Responsibilities

• Greet guests on arrival and departure, creating a warm first and last impression.
• Maintain a professional presence at the resort entrance and manage guest flow.
• Assist guests with luggage and transport needs, coordinating with Bell Service and Concierge.
• Recognise VIPs and IHG One Rewards members for personalized service.
• Anticipate guest needs and respond promptly to requests while maintaining luxury standards.

Skills

Communication skills

English proficiency

Multilingual

Guest service orientation

Education

High school diploma

Job description

IHG Hotels & Resorts in Ras Al Khaimah is seeking a Door Ambassador to welcome guests and maintain a premium front-of-house presence. You will support luggage handling and guest guidance, coordinating with Bell Service and Concierge to ensure a seamless arrival and departure experience.

The role emphasizes guest satisfaction, attentive service, and a polished appearance in a luxury resort environment. English fluency is essential, with additional languages considered an asset.