Luxury Lobby Concierge | Guest Experience Champion

IHG; Khor Fakkan; On-site; AED 36,000 - 60,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Training programs

Job summary

IHG Hotels & Resorts is seeking a Lobby Ambassador for InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa. You will greet guests, manage check-ins/outs, answer inquiries, and keep the lobby orderly in a fast-paced luxury environment.

Fluency in English is required; additional languages are a bonus. High school diploma and prior customer service/front desk experience are preferred. You will work as part of a cohesive team with a focus on guest satisfaction.

Qualifications

• Ability to work cohesively as part of a team.
• Fluency in English; additional languages are a plus.
• Bilingual or multilingual proficiency is a bonus.
• High school diploma or equivalent.
• Proven experience in a customer service or front desk role.
• Excellent communication and interpersonal skills.
• Friendly and approachable demeanor.
• Ability to remain calm and professional in high‑pressure situations.

Responsibilities

• Greet and welcome guests, ensuring a positive first impression.
• Manage check-ins and check-outs efficiently and accurately.
• Provide assistance and answer inquiries from visitors and guests.
• Maintain a clean and organized lobby area.
• Direct guests to the appropriate person or department.
• Monitor security by ensuring only authorized individuals access the premises.
• Handle incoming calls and transfer them to the relevant individuals.
• Assist with administrative tasks, such as sorting mail and managing deliveries.
• Service-focused personality is essential; experience is an asset.
• Prior experience working with Opera or a related system.
• Ability to work well under pressure in a fast paced environment.

Skills

Customer service

Front desk

Communication

Teamwork

English fluency

Education

High school diploma

Tools

Opera system

Job description

IHG Hotels & Resorts is seeking a Lobby Ambassador for InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa. You will greet guests, manage check-ins/outs, answer inquiries, and keep the lobby orderly in a fast-paced luxury environment.

Fluency in English is required; additional languages are a bonus. High school diploma and prior customer service/front desk experience are preferred. You will work as part of a cohesive team with a focus on guest satisfaction.