VIP Luxury Club Concierge — Front Desk & Lounge

IHG Hotels & Resorts; Khor Fakkan; Vor Ort; AED 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Full uniform

Room discounts

Training programs

Zusammenfassung

IHG Hotels & Resorts is seeking a warm, confident and service-oriented Club InterContinental Agent to join the Front Office team at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa. You will deliver personalised luxury experiences to Club InterContinental guests, VIPs and VVIPs, supporting both the Club Desk and Club Lounge to ensure every guest feels recognised, valued and well cared for.

Responsibilities include welcoming guests, handling check-ins/outs, supporting lounge service, and

Qualifikationen

• Previous experience in Front Office, Guest Relations, Club Lounge or a similar guest-facing role, preferably in a luxury hotel.
• Strong communication and interpersonal skills, with confidence in handling VIP and VVIP guests.
• Familiarity with hotel property management systems, preferably Opera.

Aufgaben

• Welcome and assist Club InterContinental guests, VIPs and VVIPs with attentive, personalised service throughout their stay.
• Handle guest check-ins, check-outs, rooming, billing enquiries and special requests at the Club Desk.
• Support daily Club Lounge operations, including breakfast, afternoon tea, evening cocktails and food and beverage service.
• Recognise IHG One Rewards and InterContinental Ambassador members and ensure their benefits are applied.
• Coordinate with Front Office, Food & Beverage, Culinary and Housekeeping to deliver a seamless guest experience.
• Maintain accurate guest billing and cashiering records in line with hotel procedures.
• Promote hotel facilities and loyalty programmes and identify upselling opportunities.

Kenntnisse

Front Office

Guest Relations

Club Lounge

VIP Service

Opera PMS

Tools

Opera PMS

Jobbeschreibung

IHG Hotels & Resorts is seeking a warm, confident and service-oriented Club InterContinental Agent to join the Front Office team at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa. You will deliver personalised luxury experiences to Club InterContinental guests, VIPs and VVIPs, supporting both the Club Desk and Club Lounge to ensure every guest feels recognised, valued and well cared for.

Responsibilities include welcoming guests, handling check-ins/outs, supporting lounge service, and