Lead Luxury Concierge, Resort & VIP Guest Services

IHG Hotels & Resorts; Ras Al Khaimah; On-site; AED 134,000 - 201,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Training and development

Job summary

IHG Hotels & Resorts at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa seeks a Chief Concierge to lead the concierge team and set high service standards for every guest interaction.

You will build strong guest relationships, provide trusted local knowledge, and coordinate VIP arrivals while collaborating with Front Office and other departments to ensure a seamless guest journey.

Qualifications

• Strong communication, leadership and guest service skills.
• Previous supervisory or leadership experience in a concierge setting.
• Fluent in English; additional languages are an advantage.
• High school qualification or equivalent; hospitality education is a plus.

Responsibilities

• Lead and oversee the full concierge operation, including the desk, bell service, transport arrangements, and valet partners.
• Deliver warm, professional, and highly personalised service to all guests.
• Build strong guest relationships and anticipate needs before they are requested.
• Act as main source of trusted local knowledge, including dining, attractions and transportation.
• Coordinate VIP arrivals, group movements, and complex guest requests.
• Handle guest concerns calmly, using feedback to drive improvements.
• Work closely with Front Office and other departments to ensure seamless journeys.
• Maintain high standards of appearance and presence in lobby and concierge areas.
• Lead by example as a brand ambassador and promote hotel services and experiences.

Skills

Leadership

Guest service

Communication

Team coaching

Local knowledge

Education

High school diploma

Hospitality education

Job description

IHG Hotels & Resorts at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa seeks a Chief Concierge to lead the concierge team and set high service standards for every guest interaction.

You will build strong guest relationships, provide trusted local knowledge, and coordinate VIP arrivals while collaborating with Front Office and other departments to ensure a seamless guest journey.