Luxury Guest Arrival Ambassador

IHG Hotels & Resorts; Ras Al Khaimah; On-site; AED 42,000 - 54,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Top-tier training

Job summary

IHG Hotels & Resorts is a luxury hospitality brand seeking a Door Ambassador for its Ras Al Khaimah resort. You will welcome guests, manage entrance operations, and coordinate with multiple teams to ensure a seamless arrival and departure experience.

The role requires strong English communication, a confident hospitality mindset, and the ability to handle luggage and guest needs with poise in a fast-paced luxury environment.

Qualifications

• Excellent communication and interpersonal skills, with a good command of English.
• Previous experience in guest-facing roles is a plus.
• A warm, confident and outgoing personality with a genuine passion for hospitality.
• Good knowledge of guest service standards and attention to detail.

Responsibilities

• Welcoming and greeting guests at arrival and departure, creating a warm first and last impression.
• Maintain a professional presence at the resort entrance and ensure smooth guest flow.
• Assist guests with luggage, transportation, and directions, coordinating with Bell Service and Concierge.
• Identify returning guests, VIPs, and IHG One Rewards members for personalized service.
• Anticipate guest needs, respond promptly to requests, and ensure comfort and satisfaction.
• Provide accurate information about facilities, dining, activities, and local transport.
• Collaborate with Front Office, Concierge, Bell Service, Security and other departments for a seamless experience.
• Support Bell Service operations including luggage handling and message delivery.
• Maintain high grooming and professional appearance standards in line with luxury hospitality.

Skills

Communication

Interpersonal skills

English fluency

Hospitality mindset

Education

High school diploma

Job description

IHG Hotels & Resorts is a luxury hospitality brand seeking a Door Ambassador for its Ras Al Khaimah resort. You will welcome guests, manage entrance operations, and coordinate with multiple teams to ensure a seamless arrival and departure experience.

The role requires strong English communication, a confident hospitality mindset, and the ability to handle luggage and guest needs with poise in a fast-paced luxury environment.