Lobby Concierge & Guest Experience Lead

Rixos Hotels; Ras Al Khaimah; On-site; AED 30,000 - 60,000; Full time

Job summary

Rixos Hotels in Ras Al Khaimah is seeking a personable Lobby Ambassador to welcome guests, assist with arrivals and departures, and deliver a warm, memorable first impression that reflects the brand’s luxury standards throughout their stay.

In this role you will coordinate with Bell and Guest Relations teams to manage guest flow, provide detailed information about facilities and activities, handle requests with professionalism, and contribute to upselling opportunities while maintaining a

Qualifications

• Previous experience in a Lobby Ambassador, Guest Relations, Front Office, or similar guest-facing role, preferably within a luxury hotel or resort.
• Excellent communication and interpersonal skills with a warm and professional approach.
• Strong guest service skills with the ability to anticipate and respond to guest needs.
• Professional grooming and confident presence in a luxury hospitality environment.
• Ability to work effectively in a fast-paced, multicultural environment.

Responsibilities

• Welcome and assist arriving and departing guests, including VIP guests.
• Coordinate with Bell and Guest Relations teams to ensure personalized arrivals and smooth guest movement.
• Provide guests with information about hotel facilities, activities, services, and directions.
• Maintain a clean, organized, and welcoming lobby environment.
• Manage lobby traffic and assist with reception queuing during peak periods.
• Support luggage delivery and buggy services in coordination with the Bell team.
• Handle guest comments, complaints, and requests promptly and professionally.
• Maintain guest privacy and confidentiality at all times.
• Complete pre-arrival follow-ups and support special guest arrangements.
• Promote hotel facilities, in-house services, and upselling opportunities.
• Follow all hotel, safety, and operational standards and procedures.
• Contribute to guest satisfaction and continuously look for opportunities to enhance the guest experience.

Skills

Lobby Ambassador

Guest Relations

Front Office

Communication skills

Job description

Rixos Hotels in Ras Al Khaimah is seeking a personable Lobby Ambassador to welcome guests, assist with arrivals and departures, and deliver a warm, memorable first impression that reflects the brand’s luxury standards throughout their stay.

In this role you will coordinate with Bell and Guest Relations teams to manage guest flow, provide detailed information about facilities and activities, handle requests with professionalism, and contribute to upselling opportunities while maintaining a