Lobby Concierge & Guest Experience Specialist

Rotana Hotels; Ras Al Khaimah; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Private Health Insurance

Paid Time Off

Training & Development

Job summary

Rotana is seeking a dynamic Front Office Lobby Ambassador in Ras Al Khaimah to warmly welcome guests and deliver efficient, courteous service at all times. You will assist with check-in, greet guests at breakfast entries, and promote hotel services and packages.

The ideal candidate holds a Diploma in Hospitality, speaks fluent English, and may have additional languages. You will be proactive, well-presented, and focused on guest satisfaction and sales opportunities.

Qualifications

• Diploma in hospitality required or preferred; strong English communication.
• Polished, professional appearance and proactive guest approach.

Responsibilities

• Welcome guests with warmth and professional service at all times.
• Assist guests at check-in using tablet registration and front desk support.
• Greet guests on the way to breakfast and at departure, ensuring satisfaction.
• Promote hotel services, restaurant reservations, and Rotana packages.
• Provide information on local services and respond to guest queries.
• Support VIP/Club Rotana and Rewards guests with personalized service.

Skills

Understanding the Job

Taking Responsibility

Customer Focus

Adaptability

Teamwork

Education

Diploma in Hospitality

Job description

Rotana is seeking a dynamic Front Office Lobby Ambassador in Ras Al Khaimah to warmly welcome guests and deliver efficient, courteous service at all times. You will assist with check-in, greet guests at breakfast entries, and promote hotel services and packages.

The ideal candidate holds a Diploma in Hospitality, speaks fluent English, and may have additional languages. You will be proactive, well-presented, and focused on guest satisfaction and sales opportunities.