Luxury Front Desk Concierge

Fairmont Hotels & Resorts; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Abu Dhabi is looking for a Guest Service Agent to provide outstanding guest experiences. Responsibilities include managing check-ins, handling reservations, and addressing guest issues professionally. The ideal candidate has over 2 years of experience in a similar role within a 5-star luxury hotel, with strong communication skills and a passion for customer service. Join a dynamic team and help create memorable stays for guests.

Benefits

Diversity and inclusion commitment

Professional growth opportunities

Qualifications

• Minimum experience of two years in a similar role in a 5-star luxury hotel.
• Strong verbal and written communication skills.
• Ability to work under pressure and multitask.

Responsibilities

• Welcome visitors and manage check-in/check-out processes.
• Manage bookings and handle cancellations efficiently.
• Address guest complaints to ensure guest happiness.

Skills

Customer service

Communication skills

Multitasking

Tools

MS Office

Opera system

Job description

A luxury hotel chain in Abu Dhabi is looking for a Guest Service Agent to provide outstanding guest experiences. Responsibilities include managing check-ins, handling reservations, and addressing guest issues professionally. The ideal candidate has over 2 years of experience in a similar role within a 5-star luxury hotel, with strong communication skills and a passion for customer service. Join a dynamic team and help create memorable stays for guests.