Luxury Front Desk & Guest Experience Agent

Wynn Al Marjan Island; Abu Dhabi; On-site; AED 78,000 - 123,000; Full time

Job summary

Wynn Al Marjan Island in Abu Dhabi Emirate seeks an experienced guest relations coordinator to support front office operations. You will handle calls, emails and guest inquiries, assist with reservations and service requests, and coordinate with internal departments to ensure seamless guest experiences.

The role emphasizes professional communication, confidential handling of guest data, and adherence to Forbes Five-Star and Wynn standards in a fast-paced luxury setting.

Qualifications

• Minimum 2 years of experience in Forbes Travel Guide or a luxury hospitality environment.
• Previous experience in a Call Center, Guest Relations, or Front Office operations.
• Excellent verbal and written communication skills with professional tone.
• Fluency in English; additional languages are highly desirable.

Responsibilities

• Answer incoming calls in a timely and professional manner in accordance with brand and Forbes Five-Star standards.
• Respond to pre-arrival emails and guest communications with accuracy and personalized attention.
• Assist guests with room reservations, service requests and general inquiries.
• Coordinate with internal departments to fulfill guest requests timely and seamlessly.
• Provide accurate information regarding hotel services, facilities and local attractions.
• Handle guest concerns and complaints with professionalism and empathy, escalate when needed.
• Log and track all guest interactions, requests and follow-ups in the system.
• Process wake-up calls, special arrangements and other guest service requests.
• Maintain confidentiality and security of guest information.
• Support Front Office operations during peak periods, events, or promotions.
• Stay updated with property policies, promotions and operational updates.
• Deliver service consistently in line with Forbes Five-Star and Wynn standards.

Skills

Communication

Multitasking

Guest service

Phone etiquette

Attention to detail

Shift work

Tools

Microsoft Office

Opera Cloud PMS

Job description

Wynn Al Marjan Island in Abu Dhabi Emirate seeks an experienced guest relations coordinator to support front office operations. You will handle calls, emails and guest inquiries, assist with reservations and service requests, and coordinate with internal departments to ensure seamless guest experiences.

The role emphasizes professional communication, confidential handling of guest data, and adherence to Forbes Five-Star and Wynn standards in a fast-paced luxury setting.