Luxury Front Office Room Controller – Resort Operations

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 78,000 - 134,000; Full time

Benefits offered by this job

Healthcare package

Leave policy

Incentive programs

Job summary

Wynn Al Marjan Island is seeking a Front Office Room Controller to join the resort's Front Office – Resort Tower Operations team in Ras Al Khaimah. The role focuses on overseeing room inventory, ensuring readiness with Housekeeping, and supporting the front desk during peak periods, while maintaining Forbes Five-Star service standards.

Ideal candidates have at least 3 years in luxury hospitality, experience in Room Controller or Front Desk supervisory roles, and proficiency with Opera Cloud and

Qualifications

• Minimum 3 years in luxury hospitality, preferably Front Office or Rooms Division.

Responsibilities

• Oversee room inventory and assignment to support high-volume arrivals and departures.
• Coordinate with Housekeeping and Facility Management to ensure room readiness and availability.
• Monitor real-time room status and prioritize allocations based on guest type, arrival time, and needs.
• Optimize room blocking to maximize efficiency and upselling opportunities.
• Support Front Desk operations by managing guest flow and reducing wait times during peaks.
• Update PMS accurately for room status, availability and assignments (e.g., Opera Cloud).
• Communicate with Front Office, Housekeeping and other departments to resolve room issues promptly.
• Handle special requests and room preferences per guest profiles and brand standards.
• Support pre-arrival planning and block management.
• Maintain records and reports related to room inventory and performance.
• Align decisions with Forbes Five-Star service delivery and operational efficiency.

Skills

Front Office Operations

Opera Cloud

Hotel Systems

Communication

Teamwork

Tools

Opera Cloud

Microsoft Office

Job description

Wynn Al Marjan Island is seeking a Front Office Room Controller to join the resort's Front Office – Resort Tower Operations team in Ras Al Khaimah. The role focuses on overseeing room inventory, ensuring readiness with Housekeeping, and supporting the front desk during peak periods, while maintaining Forbes Five-Star service standards.

Ideal candidates have at least 3 years in luxury hospitality, experience in Room Controller or Front Desk supervisory roles, and proficiency with Opera Cloud and