Front Office Agent - Resort Tower

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Benefits offered by this job

excellent leave policy

healthcare package

incentive programs

other employee benefits

Job summary

Wynn Al Marjan Island in Ras Al Khaimah seeks a Front Office Agent – Resort Tower to join the Resort Tower Operations team, delivering Forbes Five-Star level service to guests with genuine hospitality and professional management of check-ins and concierge requests.

Ideal candidates bring luxury front desk experience, exceptional English communication, and the ability to multitask while maintaining impeccable presentation and guest focus.

Qualifications

• Previous experience in front office or guest services preferred, ideally in a luxury setting.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask.
• Proficiency in property management systems and Microsoft Office.
• Fluency in English; additional languages are a plus.
• Professional appearance and guest-focused attitude.

Responsibilities

• Welcome guests with genuine hospitality and assist with check-in/check-out procedures.
• Handle room assignments, billing inquiries, and guest requests efficiently and accurately.
• Provide information about resort amenities, services, and local attractions.
• Coordinate with housekeeping, concierge, and other departments to ensure guest satisfaction.
• Respond to guest concerns and service recovery situations with professionalism and empathy.
• Maintain accurate guest records and ensure confidentiality of personal information.
• Promote resort services and upsell room upgrades or packages when appropriate.
• Ensure the front desk area is clean, organized, and aligned with brand standards.
• Ensure qualitative Forbes Five-Star standards are delivered.
• Follow all operational procedures and safety protocols.
• Support VIP arrivals and special requests with personalized attention.

Skills

Front desk operations

Guest services

Communication

Attention to detail

MS Office

Property management systems

Fluency in English

Tools

Opera PMS

Microsoft Excel

Job description

Job Description

About Wynn Al Marjan Island:

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About The Position

Wynn Al Marjan Island is currently seeking a Front Office Agent – Resort Tower to join the resort’s Resort Tower Operations team.

Responsibilities

• Welcome guests with genuine hospitality and assist with check-in/check-out procedures.
• Handle room assignments, billing inquiries, and guest requests efficiently and accurately.
• Provide information about resort amenities, services, and local attractions.
• Coordinate with housekeeping, concierge, and other departments to ensure guest satisfaction.
• Respond to guest concerns and service recovery situations with professionalism and empathy.
• Maintain accurate guest records and ensure confidentiality of personal information.
• Promote resort services and upsell room upgrades or packages when appropriate.
• Ensure the front desk area is clean, organized, and aligned with brand standards.
• Ensure qualitative Forbes Five-Star standards are delivered.
• Follow all operational procedures and safety protocols.
• Support VIP arrivals and special requests with personalized attention.

About You

• Previous experience in front office or guest services preferred, ideally in a luxury setting.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask.
• Proficiency in property management systems and Microsoft Office.
• Fluency in English; additional languages are a plus.
• Professional appearance and guest-focused attitude.
• Flexible schedule including weekends, holidays, and evenings.
• May involve standing for extended periods and occasional handling of guest luggage or amenities.
• Prior experience and training with Forbes Travel Guide standards.

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE.

• excellent leave policy
• a healthcare package
• incentive programs
• other employee benefits .

The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.