Luxury Concierge Lead - Dubai Guest Experience

FAIRMONT; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Head Concierge to lead the Concierge team, manage guest services, and create memorable experiences. Ideal candidates will have 5+ years of experience in luxury hospitality and in-depth knowledge of Dubai. Exceptional interpersonal skills and fluency in English are essential. This role involves overseeing operations, dealing with VIP guests, and building relationships with local services.

Benefits

Comprehensive training and development programs

Support for career growth

Qualifications

• Minimum of 5 years’ experience in a luxury hotel or resort environment.
• In-depth knowledge of Dubai’s lifestyle, culture, and attractions.
• Passion for creating meaningful guest experiences.

Responsibilities

• Lead and inspire the Concierge team for guest requests.
• Serve as the primary contact for VIP guests and repeat visitors.
• Build relationships with local partners and attractions.
• Manage daily operations of the Concierge Desk.
• Collaborate with other departments for a personalized guest journey.

Skills

Interpersonal skills

Communication skills

Leadership

Fluency in English

Knowledge of Dubai's lifestyle and culture

Education

5 years' experience as Head Concierge or in Guest Services role

Membership of Les Clefs d'Or preferred

Job description

A luxury hotel in Dubai is seeking a Head Concierge to lead the Concierge team, manage guest services, and create memorable experiences. Ideal candidates will have 5+ years of experience in luxury hospitality and in-depth knowledge of Dubai. Exceptional interpersonal skills and fluency in English are essential. This role involves overseeing operations, dealing with VIP guests, and building relationships with local services.