Luxury Club Front Office & Lounge Supervisor

IHG Hotels & Resorts; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Ras Al Khaimah is seeking a Club InterContinental Supervisor to manage daily lounge operations and create exceptional guest experiences. You will lead and inspire a dedicated team, ensuring impeccable service from check-in to check-out. The ideal candidate will have 3–4 years of experience in Front Office or Food & Beverage roles, with a focus on personalized service and team leadership. This role offers competitive pay and various benefits, including training and room discounts.

Benefits

Competitive salary

Room discounts

Training opportunities

Qualifications

• 3–4 years’ experience in Front Office, Guest Services, or Food & Beverage within a luxury hotel or resort.
• Previous supervisory experience in a guest-facing or service leadership role.
• Confident and professional communication style.
• Flexibility to work shifts, weekends, and public holidays.

Responsibilities

• Oversee daily operations of Club InterContinental for seamless guest experiences.
• Supervise Lounge service across various occasions.
• Lead and coach a multi-skilled team for service excellence.
• Handle guest feedback with professionalism.
• Ensure compliance with brand standards and local regulations.

Skills

Front Office management

Guest Services

Personalised guest service

Team leadership

Communication skills

Tools

Opera PMS

Job description

A luxury hotel chain in Ras Al Khaimah is seeking a Club InterContinental Supervisor to manage daily lounge operations and create exceptional guest experiences. You will lead and inspire a dedicated team, ensuring impeccable service from check-in to check-out. The ideal candidate will have 3–4 years of experience in Front Office or Food & Beverage roles, with a focus on personalized service and team leadership. This role offers competitive pay and various benefits, including training and room discounts.