Luxury Butler Operations Manager

The Luxury Collection; Dubai; On-site; AED 240,000 - 300,000; Full time

Job summary

The Luxury Collection in Dubai seeks a Butler Services Manager to lead daily operations and deliver personalized luxury service to guests. You will supervise Butlers, coordinate with Front Office, Housekeeping, F&B, and Concierge, and ensure service standards align with budget and brand expectations.

Responsibilities include coaching, scheduling, maintaining SOPs, and driving guest satisfaction while fostering teamwork and proactive problem-solving across departments.

Qualifications

• Education requirement: high school diploma or GED with 2+ years in Butler Services or related luxury hospitality area; supervisory/leadership preferred.
• Alternatively, 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Oversee daily Butler Services operations and ensure personalized service throughout guest journey.
• Coordinate communication of guest preferences and details among Butlers and other departments.
• Review arrivals, VIPs, special occasions, and guest profiles to tailor service.
• Inspect rooms, suites, and service areas to uphold luxury standards and presentation.
• Assign daily tasks and guest portfolios based on occupancy and demand.
• Manage inventory, equipment, and materials for Butler operations.

Education

High school diploma or GED

2-year degree in Hotel & Hospitality or related major

Job description

The Luxury Collection in Dubai seeks a Butler Services Manager to lead daily operations and deliver personalized luxury service to guests. You will supervise Butlers, coordinate with Front Office, Housekeeping, F&B, and Concierge, and ensure service standards align with budget and brand expectations.

Responsibilities include coaching, scheduling, maintaining SOPs, and driving guest satisfaction while fostering teamwork and proactive problem-solving across departments.