Assistant Butler Manager: Luxury Guest Experience Leader

Luxury Collection; Abu Dhabi; On-site; AED 167,000 - 279,000; Full time

Job summary

The Luxury Collection in Abu Dhabi is seeking a dedicated Butler to help oversee daily operations and deliver personalized, anticipatory service to all guests. You will work under the Butler Manager to lead a team, ensure seamless experiences, and maintain the highest standards of luxury hospitality.

Ideal candidates will have at least 1 year in Butler Services or related hospitality roles, strong guest-service skills, and the ability to manage multiple VIP requests with discretion and

Qualifications

• Strong guest service and interpersonal skills required.
• Excellent communication and problem-solving abilities.
• Knowledge of luxury hospitality service standards and guest engagement practices.
• Ability to work effectively in a fast-paced, guest-focused environment.
• Proficiency with hotel property management systems and MS Office applications.

Responsibilities

• Oversee daily operations of the Butler team to ensure seamless guest experiences.
• Welcome guests, coordinate arrivals and departures, and fulfill guest preferences and requests.
• Maintain accurate guest profiles to support personalized service delivery.
• Support VIP arrivals and guest engagement; resolve concerns promptly and professionally.
• Monitor service standards to align with Luxury Collection and Forbes practices.
• Train, coach, and develop Butler staff to enhance performance and satisfaction.
• Ensure effective communication with Front Office, Housekeeping, Concierge, F&B, and other departments.
• Prepare and review operational reports and guest feedback to ensure consistency.

Skills

Guest service

Interpersonal skills

Communication

Problem-solving

Attention to detail

Hospitality knowledge

Education

High school diploma or GED equivalent

Tools

Hotel PMS

Microsoft Office

Job description

The Luxury Collection in Abu Dhabi is seeking a dedicated Butler to help oversee daily operations and deliver personalized, anticipatory service to all guests. You will work under the Butler Manager to lead a team, ensure seamless experiences, and maintain the highest standards of luxury hospitality.

Ideal candidates will have at least 1 year in Butler Services or related hospitality roles, strong guest-service skills, and the ability to manage multiple VIP requests with discretion and