Luxury Butler Services Manager

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa; Dubai; On-site; AED 201,000 - 335,000; Full time

Job summary

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa in Dubai seeks an experienced Butler Services leader to oversee daily operations, ensuring personalized luxury service across the guest journey. You will coach and collaborate with departments, manage budgets, and maintain standards, while anticipating guest needs and protecting the brand's reputation for exceptional hospitality.

This role requires at least 2 years in Butler Services or related luxury areas, with supervisory

Qualifications

• High school diploma or GED; 2 years of experience in Butler Services or related luxury hospitality area.
• Or 2-year degree in Hotel and Restaurant Management, Hospitality Management, Business Administration, or a related major; no prior work experience required.
• Supervisory or leadership experience preferred.

Responsibilities

• Oversees the daily operations of the Butler Services team, ensuring seamless and personalized service delivery throughout the guest journey.
• Communicates guest preferences, special requests, and details among Butlers and other departments.
• Reviews arrivals, departures, VIP guests, special occasions, and guest profiles for tailored service.
• Regularly inspects guest rooms, suites, and Butler areas to maintain service standards.
• Assigns daily responsibilities and guest portfolios to Butlers based on occupancy and demand.
• Ensures adequate inventory of Butler supplies, amenities, and equipment.
• Monitors compliance with policies, SOPs, and LSOPs.
• Manages department resources to achieve budgeted objectives.
• Collaborates with Front Office, Housekeeping, F&B, Concierge, Engineering for seamless guest experiences.

Skills

Guest relations

Leadership

Coaching

Budgeting

Education

High school diploma

2-year degree in Hospitality Management

Job description

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa in Dubai seeks an experienced Butler Services leader to oversee daily operations, ensuring personalized luxury service across the guest journey. You will coach and collaborate with departments, manage budgets, and maintain standards, while anticipating guest needs and protecting the brand's reputation for exceptional hospitality.

This role requires at least 2 years in Butler Services or related luxury areas, with supervisory