Luxury Butler Lead: VIP Guest Experience
Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa
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Job summary
Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa, part of Marriott Luxury Collection, seek an experienced Butler to support daily operations and ensure personalized, anticipatory service. You will help lead a highly professional team, coordinate VIP arrivals, and uphold Forbes standards across related departments to create memorable guest experiences.
The role emphasizes guest privacy, attention to detail, and collaboration with Front Office, Housekeeping, Concierge, and F&B to
Qualifications
- Minimum 1 year in Butler Services, Front Office, Guest Relations or related luxury hospitality roles.
- Strong guest engagement and interpersonal skills.
- Ability to work in a fast-paced, guest-focused environment.
Responsibilities
- Oversee daily Butler operations and guest experiences.
- Coordinate arrivals/departures and fulfill guest preferences.
- Maintain guest profiles for personalized service.
- Support VIP arrivals and guest engagement with timely resolutions.
- Ensure adherence to Luxury Collection and Forbes service standards.
- Train and develop Butler team to enhance performance.
- Communicate effectively with Front Office, Housekeeping, Concierge and F&B.
Skills
Education
Tools
Job description
Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa, part of Marriott Luxury Collection, seek an experienced Butler to support daily operations and ensure personalized, anticipatory service. You will help lead a highly professional team, coordinate VIP arrivals, and uphold Forbes standards across related departments to create memorable guest experiences.
The role emphasizes guest privacy, attention to detail, and collaboration with Front Office, Housekeeping, Concierge, and F&B to
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