Senior Luxury Butler & Team Leader — Dubai

The Lana, Dubai - Dorchester Collection; Dubai; On-site; AED 360,000 - 480,000; Full time

Benefits offered by this job

Competitive Salary Package

World-class Development Opportunities

Complimentary stays with breakfast in

50% off bars and restaurants in DorCh,

Meals on Duty

Private Medical Insurance

Life Insurance

Annual Flight Allowance

Company Accommodation

Company provided transportation

Uniform + complimentary laundry

Service Charge

Job summary

The Lana in Dubai, part of Dorchester Collection, seeks a Senior Butler to deliver personalized, anticipatory service for our discerning guests. You will partner with Housekeeping and Rooms to elevate in-suite experiences, supervise a multicultural team, and ensure flawless attention to every detail from pre-arrival to departure.

You will mentor butlers, manage bespoke arrangements, and uphold the Dorchester standards across all touchpoints.

Qualifications

• Minimum two years’ experience in a similar luxury 5-star role.
• Certified butler professional required.
• Strong leadership and guest service focus essential.

Responsibilities

• Partner with Housekeeping and Rooms Division to drive the butler service and anticipate guest needs.
• Mentor and assess butlers to maintain Dorchester standards across all touchpoints.
• Lead inspections of pantries, suites, and rooms in collaboration with Front Office and F&B.
• Serve as a single point of contact for guests from pre-arrival to departure with impeccable etiquette.

Skills

Leadership

Guest Service

Communication

Problem Solving

Team Development

Education

Certified Butler Professional

Tools

PMS Systems

Job description

The Lana in Dubai, part of Dorchester Collection, seeks a Senior Butler to deliver personalized, anticipatory service for our discerning guests. You will partner with Housekeeping and Rooms to elevate in-suite experiences, supervise a multicultural team, and ensure flawless attention to every detail from pre-arrival to departure.

You will mentor butlers, manage bespoke arrangements, and uphold the Dorchester standards across all touchpoints.