Luxury Beauty CX Manager

Ulta Beauty; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading cosmetics retailer in the United Arab Emirates seeks a skilled professional to enhance customer experiences both in-store and online. Responsibilities include developing customer experience strategies, training staff, analyzing feedback, and collaborating with marketing. Candidates should have 3-5 years of experience in retail operations or customer experience, preferably in the beauty sector, and possess strong leadership and interpersonal skills.

Qualifications

• 3-5 years of experience in customer experience or store management, preferably in beauty or luxury retail.

Responsibilities

• Develop and implement customer experience strategies across retail stores.
• Collaborate with General Manager and beauty advisors for consistent customer experience.
• Monitor and respond to customer feedback from surveys, reviews, and social media.
• Lead training sessions for frontline staff on customer service excellence.
• Coordinate with marketing for promotions and in-store events to align with customer expectations.
• Analyze customer behavior and feedback to improve shopping experience.
• Ensure visual merchandising supports a luxurious and welcoming experience.
• Resolve high-level customer complaints professionally.

Skills

Strong leadership and interpersonal skills

Deep understanding of cosmetic retail trends

Proficiency in CRM and customer feedback tools

Passion for beauty, skincare, and customer service

Job description

A leading cosmetics retailer in the United Arab Emirates seeks a skilled professional to enhance customer experiences both in-store and online. Responsibilities include developing customer experience strategies, training staff, analyzing feedback, and collaborating with marketing. Candidates should have 3-5 years of experience in retail operations or customer experience, preferably in the beauty sector, and possess strong leadership and interpersonal skills.